What shipping company do you use?

We use PBT Couriers for all deliveries nationwide. You will be sent a tracking number via email once your order has been dispatched.

What’s the delivery timeframe?

All box orders (made between the 1st – 20th month) are dispatched within 2 business days of payment receipt, unless otherwise notified.

* Friday orders will always be dispatched on Monday.

Delivery times:

Residential or Commercial addresses : 2 – 4 business days
Rural addresses : 3 – 5 business days

Expected delivery times are estimates.

What’s the COST of shipping?

Shipping for the Delight Box is free for all standard residential and commercial addresses. There is a small surcharge of $4.85 per box for all rural delivery addresses. This will be added automatically to your cart at check out. Shipping for the I AM Journal and I AM Shopper is a flat-rate of $5 for non-rural addresses and $7.50 for rural addresses.

Where do you ship/deliver to?

We deliver nationwide throughout New Zealand only at this stage.

What if I’m not home?

We use non-signature courier companies, who will leave your item at your doorstep.  So, please advise if it’s unsafe to leave items at your door.

I need to change my address and/or billing information?

Easy – login to your account page here and fill in the new details, don’t forget to send us a quick email to let us know of the change and to be sure your package is delivered to the correct address.

What packaging material do you use?

We use acid-free recyclable tissue paper and cardboard boxes, for any breakables we’ll use recyclable bubble wrap. We like to recycle here, so encourage you to do the same. We’re constantly working on ways to improve our wastage.

I have more questions!

Please find more information over at our FAQs page and our Terms Of Service page.

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